Customer services

Managing the customer relationship is critical to creating player loyalty, and manageing a gaming channel requires deep operational understanding.

GTECH G2 is one of the few gaming operators to offer 24/7 customer service in multi-languages, and customer service on three levels: online chat, email and telephone.

These experienced front-line operators provide all of the customer support for our mutli-national networks, the International Bingo Network, and the International Poker Network, and their services can be available to you, regardless of gaming portfolio or location.

In addition, we can offer professional services to assist you in setting up and managing your own local operations.

Risk and Fraud

GTECH G2 prides itself on operating to the highest standards of responsible gaming and social responsibility. Our history of working with many of the worlds leading lottery operators ensures that our expertise in this area is second to none. We can now bring this expertise to your business either through professional advice, or in operating the systems on your behalf.

We implement all the necessary precautionary processes to restrict underage gaming and gaming from non-legal jurisdictions.

We have built a range of customizable responsible gaming controls into our products to enable both the player and the company to monitor play and impose restrictions and limits.

Our poker offering is one of the few to offer real time fraud security/ monitoring. We have a team of individuals who actively monitor the poker tables for collusion, chip dumping and other fraudulent behaviour.

And naturally, GTECH G2 follows the ethical gaming principles as set by Gamcare, the industry leading player protection association.